RETURNS & EXCHANGES
If you’re looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you.
If you would like a different size or color, please return your unwanted item to the return address and leave a note inside the package with your address and requested size. A new item would be sent after receiving the unwanted item.
You can, within 30 (THIRTY) days of receiving a product ordered from www.kittenparents.com return any product that you are not completely happy with.
Once you decide to return any product you must not use it and must take good care of it whilst it remains in your possession. The Product must be returned to us undamaged and in the same state in which it was sold to you.
If you’d like a refund for your goods but you can’t return them to us for any reason, then a refund for those goods will be at our discretion.
Returning Products by Post
If you wish to return an online purchase via post, please follow the instructions outlined below. Please note we do not offer pre-paid postal returns.
Complete your returns note and enclose it with your Product(s). Make sure you write the requested item (Size & Color) or the reason for return. Ensure the product(s) is in a securely wrapped parcel.
Take the parcel (with the enclosed returns note) to a Post Office or courier. Ask the Post Office or courier for your proof of posting certificate. The clerk will stamp the proof of posting on dispatch and you should retain this until you receive your refund. Regrettably, we can only provide a refund for a lost return once we have been provided with a proof of posting certificate.
Please remember to complete the returns note with your returned products.
It is your responsibility to keep all return receipts, making a shipment by registered mail or by any other means necessary to enable precise proof of the sending date
In order to provide the fastest shipping time, we strive to process orders and ship them within the day of order. Customers may ask to cancel their order within 5 hours from purchase and receive a full refund. If you try to cancel your order after you received a shipping confirmation email, we will not be able to issue a refund as the item has already been packaged and shipped out to you.
If your product is damaged or defected, please kindly email us with the subject line “Return: Damage or Defected item with your order #” along with a photograph so we can immediately look into sending you a new one.
We do not refund shipping cost. Return shipping is to be paid by the Buyer.
If the size of the product doesn’t fit the buyer, the buyer will have to send back the item (shipping costs paid by buyer) and Kitten Parents will send him the replacement product in the correct size.